Radio Systems Manager

Support Staff
Hennepin County - Minneapolis, Minnesota

Sep 16, 2022

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Application Deadline:
Sep 29, 2022

Salary Information

Entry Level:
$$73,166.23 annual
Top Pay:
$$116,144.31 annual

Job Description

++OPENING DATE:++ 09/15/22

++CLOSING DATE:++ 09/29/22 11:59 PM Central Time

++JOB TYPE:++ Full-time

++LOCATION:++ Plymouth, MN, Minnesota

++DEPARTMENT:++ Sheriff's Office

++THE POSITION++

The Hennepin County Sheriff’s Office is seeking a Radio Systems Manager in the Emergency Communications division. This position will manage the overall operation, maintenance, and configuration of Hennepin County's critical public safety 800 MHz public safety radio system and assist with other technology needs such as; Computer Aided Dispatch (CAD) system, 911 telephone system, associated computer networks, other server-based operating systems, and related telecommunications equipment in the county's Public Safety Answering Point (PSAP) and Emergency Communications division.
This position will direct and manage the division’s technical staff and contract work performed by outside vendors, set priorities and schedule work, resolve complex technical problems, participate in and coordinate system upgrades, monitor system performance, maintain network security, comply with legal record-keeping requirements, maintain public safety relationships by consulting with client agencies, provide input into strategic planning, and to perform related duties as assigned.

*_Location and hours: *_This position is located at the 911 Emergency Communications Center at 1245 Shenandoah Lane North, Plymouth, Minnesota 55447. There is no public transportation to this site. Typical work hours are 8 a.m. - 4:30 p.m., Monday through Friday. Due to the nature of the work, there will be occasions where work outside of the typical hours will be required, and at times without notice.

*_About the position type: *_This is a full-time, benefit earning position. This position is internally classified as an Administrative Assistant, Principal. Click ++here++ to view the job classification specification.

Criminal background checks: Applicants with convictions are not automatically disqualified. Each case is considered on its individual circumstances and the type of work.

In this position, you will:

  • Manage and maintain the standards and processes for the configuration, installation, upgrades, new software releases, repair, and maintenance of critical public safety 911 systems to include radio consoles, and radio infrastructure; while assisting with management of CAD, mobile applications, 911 telephone, call voice logging equipment, county networks, and all other equipment in the PSAP.
  • Manage the development of custom programming configurations (code plugs) for portable and mobile radios (subscriber units). Maintain subscriber code plug database and establish settings, options, and features of mobile and portable radio programing configurations. Maintain policies and procedures related to subscriber system security and access in a manner that minimizes risk of unauthorized access or compromise of data.
  • Monitor performance of radio system, wide-area communications network, departmental computer systems and PSAP equipment to maintain required service levels; identify when problems exist and work with others to develop solutions to radio systems operational problems and coordinate the repair or resolution of problems; prepare service contracts; provide technical supervision to contracted vendors; and notify subscriber agencies of repair and operational status and the impact to the system.
  • Maintain records, review work projects and complete reports to fulfill federal, state, local and departmental requirements including those required by Federal Communications Commission (FCC) regulations regarding the condition of radios and transmitting equipment. Prepare, maintain, and renew FCC licenses, and monitor expiration dates of FCC licenses.
  • Perform all aspects of performance management for a team of technicians, including motivation, direction, assignments, accountability/discipline, evaluation, and professional development.
  • Manage the development of custom programming configurations for radio dispatch console computers, 911 telephone computers, and logging recorder computers in consultation with users and program console configurations for downloading into dispatch workstations.
  • Collaborate with the director and other management team members of the Emergency Communications Center on strategic planning including budgeting, policy development, and implementation of PSAP goals and objectives.
  • Manage complex budgets for radio prepare records and reports on inventory and time expenditures; develop Request for Information (RFI), Request for Proposals (RFP), Requests for Bids (RFB) for procurement of communications and network hardware not available under current state or county; evaluate responses; and administer and monitor vendor and system contracts.

*Need to have: *

  • One of the following:
    • Nine years or more experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position.
    • Bachelor's degree or higher in business administration or other field appropriate to the position and five years or more of experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position.
  • The ability to follow the Hennepin County ++Sheriff's Office Appearance Policy++.

Nice to have:

  • Experience:
    • Establishing and maintaining effective working relationships with departmental personnel, and officials from other public safety agencies and the public.
    • Planning and supervising the work of personnel.
    • Analyzing technical information and preparing specifications for software and equipment purchases.
    • Designing and implementing solutions to complex technical problems and responding to complex, large-scale, and sometimes unforeseen problems.
    • Planning and implementing special projects, handling multiple projects, changing priorities, and managing projects to successful conclusion.
  • Ability to:
    • Evaluate future communication needs and plan for system changes, and to effectively engage system users and outside vendors in coordinating system changes.
    • Maintain accurate and current records on the condition of radios and transmitting equipment to ensure compliance with FCC regulations.
    • Create complex mobile and portable radio, radio console, 911 telephone console, routers, switches, and all other communications systems support equipment programming configurations.
  • Knowledge of:
    • Public safety communications systems procedures, practices, and terminology.
    • Federal Communications Commission Rules and regulations governing the repair and adjustment of wireless communications equipment and all laws governing public safety communications procedures.
    • Federal, state, and local laws, rules, and regulations governing the use of public safety electronic communications equipment.
    • Minnesota Department of Transportation, Metropolitan Emergency Services Board and State Radio Board policies, standards, and procedures for the regional, and state radio systems.
    • HVAC systems, electrical systems, generators and building plans.

About the department: The Hennepin County Sheriff's Office serves the county's 1.2 million residents. State law mandates most of the sheriff's office duties, including managing the county jail, providing security to the district court, and patrolling the waterways in the county.

The Sheriff's Office also runs specialized initiatives like Criminal Information Sharing and Analysis (CISA), Violent Offender Task Force (VOTF), Crime Scene Investigation, Criminal Investigation, Community Outreach and Employee Wellness. The mission of the Hennepin County Sheriff's Office is: Serving and protecting all in our community by furthering equal justice, safety and wellness.

About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at ++The Bridge++ (login as Guest). Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here. This posting may be used to fill current and future vacancies. You must attach a resume as part of your application materials to be considered for this position.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a drug test and/or background check.

Job Requirements

  • Age: N/A
  • Education: N/A
  • Experience: N/A

Contact Information

Aaron Taylor

Hennepin County
300 S 6th St
Minneapolis, Minnesota 55487
phone: 612.348.7855

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