Sheriff's Telecommunicator

Emergency Response Team Member
Hennepin County - Minneapolis, Minnesota

Nov 16, 2020

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Application Deadline:
Nov 30, 2020

Salary Information

Entry Level:
$$49,611.48 annual
Top Pay:
$$74,417.21 annual

Job Description

++OPENING DATE:++ 11/13/20

++CLOSING DATE:++ 11/30/20  11:59 PM Central Time

++JOB TYPE:++ Full-time

++LOCATION:++ Plymouth, MN, Minnesota

++DEPARTMENT:++ Sheriff's Office

++THE POSITION++

Are you someone who communicates well and has a passion for helping others? Can you remain calm and multi-task in high stress, emergency situations? As a Sheriff's Telecommunicator, you will provide non-emergency and 911 emergency public safety dispatching services to one of the largest radio systems in the nation. Hennepin County Sheriff's Office's 911 Dispatch Division, is dedicated to serving as the vital link between the public and public safety organizations through responsiveness, compassion, and professionalism.

Location and hours:This position is located at the 911 Emergency Communications Center at 1245 Shenandoah Lane North, Plymouth, MN 55447. There is no public transportation to this site. Candidates must be available to work various shifts that include day, evening, night, overnight, holiday, and weekend hours. Anyone indicating limited availability will not be considered. Shifts include: 7 a.m.- 7 p.m., 11 a.m.  - 11 p.m., 3 p.m. - 3 a.m., and 7 p.m. - 7 a.m.

Qualified candidates will be invited via email to take the ++CritiCall++ test online on your own computer Tuesday, December 1st through Monday, December 7th. About this position type: This position is full-time, benefit earning.

In this position, you will:

  • Receive incoming emergency, routine, and administrative calls and ask callers for pertinent police, fire, and/or medical information.
  • Determine response requirements and relative priorities of situations; receive and transmit information and messages by radio or telephone to police, fire, and/or medical units.
  • Operate multi-channel computerized communication console, multi-line phone system, Next Generation 911 emergency phone system, and Computer Aided Dispatch (CAD) systems.
  • Coordinate activities for public safety units on various radio systems.
  • Enter, update, and retrieve information from local, state, and national computerized data systems.
  • Disseminate severe weather and disaster warning/watch information.

Need to have:

  • One of the following:
    • One or more years of experience dispatching police, firefighters, and/or Emergency Medical Services (EMS).
    • Two or more years of other dispatching or call center experience.
    • Two or more years of experience as a first responder (police officer, firefighter, and/ or emergency medical technician/paramedic).
    • Two or more years of experience providing fast-paced customer service while managing multiple tasks and priorities simultaneously.
    • Completion of the 911 Telecommunicator Pathways Training program and one year or more of call center experience.
    • Note: Related experience, such as providing disaster/emergency response, corrections, military/reserve service, loss prevention, home/business safety and security, triage/crisis intervention may be substituted on a year for year basis.
  • Typing skills of 40 words per minute with 90% accuracy.

Nice to have:

  • Excellent customer service, multitasking, active listening, and problem solving skills.
  • Ability to:
    • Use radio, telephone, and computer dispatching systems.
    • Make quick, independent decisions in response to calls for emergency assistance.
    • Simultaneously gather information from callers, enter data in computer systems, and dispatch response units under stressful situations.
    • Prioritize calls and organize tasks.
    • Coordinate information and read maps to provide accurate geographical information.
    • Work calmly and effectively while dealing with the public, law enforcement, and fire agencies under high stress situations.

About the department:  The Hennepin County Sheriff's Office serves the county's 1.2 million residents. State law mandates many of the sheriff's office duties, including managing the county jail, providing security to the district court, and patrolling the waterways in the county. 

About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at ++www.hennepin.us/employees++.

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

This position is internally classified as a Sheriff's Telecommunicator. Click ++here++ to view the job classification specification.

Invitations to interview will be based on an assessment of education and experience. Applicants must have no felony convictions and must successfully complete a video examination, typing test, drug test, extensive background investigation that includes criminal, employment and financial checks, and a pre-employment physical and psychological assessment prior to employment.

Job Requirements

  • Age: No Age Requirement
  • Education: See Additional Requirements
  • Experience: See Additional Requirements

Need to have:

  • One of the following:
    • One or more years of experience dispatching police, firefighters, and/or Emergency Medical Services (EMS).
    • Two or more years of other dispatching or call center experience.
    • Two or more years of experience as a first responder (police officer, firefighter, and/ or emergency medical technician/paramedic).
    • Two or more years of experience providing fast-paced customer service while managing multiple tasks and priorities simultaneously.
    • Completion of the 911 Telecommunicator Pathways Training program and one year or more of call center experience.
    • Note: Related experience, such as providing disaster/emergency response, corrections, military/reserve service, loss prevention, home/business safety and security, triage/crisis intervention may be substituted on a year for year basis.
  • Typing skills of 40 words per minute with 90% accuracy.

Nice to have:

  • Excellent customer service, multitasking, active listening, and problem solving skills.
  • Ability to:
    • Use radio, telephone, and computer dispatching systems.
    • Make quick, independent decisions in response to calls for emergency assistance.
    • Simultaneously gather information from callers, enter data in computer systems, and dispatch response units under stressful situations.
    • Prioritize calls and organize tasks.
    • Coordinate information and read maps to provide accurate geographical information.
    • Work calmly and effectively while dealing with the public, law enforcement, and fire agencies under high stress situations.

Contact Informaton

HENNEPIN COUNTY Department of Human Resources

Hennepin County
300 S 6th St
Minneapolis, Minnesota 55487
phone: 612-348-7855

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