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How to handle verbally abusive inmates

The most important thing to remember when handling verbally abusive inmates is what not to do. In this tip, risk management expert and Lexipol co-founder Gordon Graham details how active listening skills can de-escalate the situation.

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Gordon Graham has been actively involved in law enforcement since 1973. He spent nearly 10 years as a very active motorcycle officer while also attending Cal State Long Beach to achieve his teaching credential, USC to do his graduate work in Safety and Systems Management with an emphasis on Risk Management, and Western State University to obtain his law degree. In 1982 he was promoted to sergeant and also admitted to the California State Bar and immediately opened his law offices in Los Angeles.