After a major incident occurs inside a correctional facility, tension will arise. Tension occurs because both frontline and management are looking for someone to blame. Instead of working together as one, especially in a time of crisis, employees are divided. In this episode of Tier Talk, host Anthony Gangi sits down with retired major and college professor Luis Soto and discusses both perspectives after a major incident. This is not an attempt to blame either side, but rather an attempt to take an objective perspective in order to bring about the needed dialogue that can help build a bridge between frontline and management.